Missed deposit of HOT (Holo) : huobi

Has anybody been able to get this resolved. See below

Huobi has the same symbol HOT for different erc20 token HYDRO. In binance HOT means HOLO, not HYDRO. So I sent HOT from binance to the ERC20 address in huobi. And since then I am not able to return my coins back. Support only send me ''the processing plan is still under development" for last 2 months. I agree that it was my fault.